Terms and Conditions

1. About HatchPals

HatchPals lets users design, generate, save and interact with original fantasy companions using artificial intelligence. References to “HatchPals”, “we”, “us” or “our” in these terms mean the operator of the HatchPals service.

2. Eligibility and accounts

You must be at least 13 to create an account. If you are under the age of majority where you live, you may use HatchPals only with the permission and involvement of a parent or guardian where required. You must provide accurate information, keep your sign-in secure and tell us promptly about unauthorised account use.

3. Acceptable use

You must not use HatchPals to:

• break the law, infringe another person's rights or impersonate someone;
• create or request sexual, exploitative, hateful, violent or otherwise harmful content, especially content involving minors;
• harass others, disclose personal or confidential information, or attempt to identify another user;
• probe, disrupt, overload, reverse engineer or bypass safeguards, usage limits or account restrictions;
• automate access without permission, resell the service or use generated content to mislead others; or
• upload content that you do not have the right to use.

4. AI-generated content

HatchPals uses AI systems, so results may be unpredictable, inaccurate, incomplete or similar to content produced for someone else. We do not guarantee a particular image, style, personality response or level of availability. You are responsible for reviewing generated content before sharing or relying on it.

Companion chat is entertainment, not a real person or professional adviser. Do not rely on it for medical, legal, financial, emergency or other professional advice. If you or another person may be in danger, contact a trusted person or the appropriate emergency service.

5. Your content and permission to operate the service

You retain any rights you have in names, messages and other content you submit. You give us a worldwide, non-exclusive licence to host, process, reproduce and display that content only as reasonably needed to operate, secure and improve HatchPals and provide the features you request.

Subject to applicable law and third-party rights, you may use the generated companion content associated with your account for personal, non-commercial use. No ownership or exclusivity is promised for AI-generated material.

6. Free features, tokens and purchases

Some features may be free, limited or paid. Magic tokens are an in-service usage balance, have no cash value, cannot be transferred and may be subject to expiry or other limits disclosed when supplied. Prices and included features are shown before purchase. You are responsible for any taxes that apply to you.

7. Premium memberships

Premium memberships renew automatically at the interval and price shown at checkout until cancelled. SumUp securely processes payments and may store a payment instrument for renewal. You can cancel future renewal from the membership management page. Unless stated otherwise, cancellation takes effect at the end of the current paid period and access continues until then.

Refunds are provided where required by law and may otherwise be considered under the refund information presented at purchase. If a renewal payment fails, we may retry it, suspend Premium features or end the membership. We will give notice of material price or plan changes where required.

8. Service availability and changes

We may change, limit, suspend or discontinue features to maintain security, comply with law, manage third-party services or improve HatchPals. We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability.

9. Suspension and termination

You may stop using HatchPals at any time. We may restrict or terminate access if you materially breach these terms, create risk or harm, fail to pay amounts due, or where required by law. Where appropriate, we will give notice and a reasonable opportunity to remedy the issue.

10. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence. To the extent permitted by law, HatchPals is not liable for indirect or consequential loss, loss of profit, loss of data, or loss caused by content, events or services outside our reasonable control. Consumer rights that apply to you are not affected.

11. Privacy

Our Privacy Policy explains how personal information is collected and used when you access HatchPals.

12. Changes, disputes and contact

We may update these terms as the service or law changes. We will provide reasonable notice of material changes where required. The laws and courts that apply to a dispute will be determined by mandatory consumer protections and the jurisdiction in which the HatchPals operator is established.

Questions about these terms can be sent to contact@hatchpals.com.